Privacy Policy

Hanwha Robotics Co., Ltd. (hereinafter referred to as ‘Hanwha Robotics’) values the privacy of its customers and complies with relevant regulations such as the ‘Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.’, ‘Personal Information Protection Act’ to protect customer’s personal information. Hanwha Robotics has established and adheres to a ‘Privacy Policy’ to comply with these laws.
Hanwha Robotics’ Privacy Policy may change due to changes in laws, government policies, or internal company policies.
In the event of any changes to the Privacy Policy, Hanwha Robotics will notify you through the announcement section on the Hanwha Robotics website (www.hanwharobotics.com).

Hanwha Robotics’ Privacy Policy includes the following:
Article 1 General Provisions
Article 2 Items and Methods of Collecting Personal Information
Article 3 Purposes of Collecting and Using Personal Information
Article 4 Use, Provision, and Sharing of Personal Information
Article 5 Outsourcing of Personal Information Processing
Article 6 Retention, Use Period, and Disposal of Personal Information
Article 7 Rights and Obligations of Users and Legal Representatives and Their Exercise Methods
Article 8 Personal Information Protection Manager
Article 9 Security Measures for Personal Information Protection
Article 10 Installation and Operation of Automatic Collection Devices for Personal Information
Article 11 Notification of Changes to the Privacy Policy


Article 1: General Provisions
1) Personal information refers to information about an individual that can identify the individual, including but not limited to name, resident registration number, and other information that can identify the individual either on its own or easily when combined with other information.
2) Hanwha Robotics puts great importance on the protection of customer’s personal information and complies with the ‘Act on Promotion of Information and Communication Network Utilization and Information Protection,’ ‘Personal Information Protection Act,’ and the ‘Personal Information Protection Guidelines’ established by the Ministry of the Interior and Safety. Hanwha Robotics, through its Privacy Policy, informs customers about the purposes and methods of using the personal information provided, as well as the measures taken for personal information protection.

Article 2: Items and Methods of Collecting Personal Information
1) Hanwha Robotics provides diverse and convenient services to customers and collects personal information from the relevant website for customer verification. The following information is collected:
- Mandatory items: name, email, phone number, company name, company address (city/province/country), position, product purchase dealer/distributor name, etc.
- Optional items: date of birth, company phone number, company fax number, company website URL, product serial number, project information, areas of interest, etc.
2) Hanwha Robotics collects the aforementioned personal information directly from customers online. However, the collection items in the first paragraph may vary depending on the purpose and type of the service. For each individual service, procedures are established to allow customers to choose “Agree” or “Disagree” regarding the contents of the personal information collection and use agreement or terms of service. If “Agree” is selected, it is considered that the individual has consented to the collection of personal information.
3) In addition to paragraphs 1 and 2, the following personal information items may be automatically generated and collected during the process of using the service:- Service usage records, IP address, connection logs, MAC address, etc.


Article 3: Purposes of Collecting and Using Personal Information
1) Hanwha Robotics collects personal information to the minimum necessary scope to provide satisfactory services for the following purposes: respond to inquiries, maintain response information, manage members and provide content, transmit advertising information, and conduct marketing activities.
2) However, sensitive personal information (race and ethnicity, beliefs and creed, birthplace, location of family registration, political tendencies, criminal records, health status, and sexual life, etc.) that may pose a risk to the basic rights of customers is not collected.

Article 4: Use, Provision, and Sharing of Personal Information
1) Except with the customer’s consent or as provided by relevant laws and regulations, Hanwha Robotics will not use or provide the customer’s personal information to others beyond the scope notified in ‘Article 3: Purposes of Collecting and Using Personal Information.’ However, the following cases require careful attention in the use and provision of personal information:
- In the case of a sale, merger, acquisition, or complete transfer of the rights and obligations of the service provider, detailed notification of legitimate reasons and procedures will be provided in advance, and customers will be given the option to withdraw consent for the use of their personal information.
- In other cases where personal information is provided or shared, customers will be informed in advance via email or written communication about the entity receiving or sharing the information, the purpose of use by the receiving or sharing entity, the items of personal information provided or shared, and the right to refuse consent, as well as the details of any disadvantages resulting from refusal, before seeking consent.
2) Personal information may be provided without the customer’s consent in the following cases as allowed by relevant laws and regulations:
- When there is a demand from investigative agencies in accordance with the procedures and methods prescribed by law for the purpose of investigation or as required by relevant laws and regulations.
- When providing processed information in a form that cannot identify specific individuals for the purpose of statistical analysis, academic research, or market research.

Article 5: Outsourcing of Personal Information Processing
1) Hanwha Robotics outsources and operates personal information processing tasks to ensure smooth business operations. The following are the outsourced tasks and subcontractors:
- Outsourced Tasks and Subcontractors:

Task	Subcontractor	Outsourced Tasks
Website Maintenance	JOYFACTORY Co., LTD	Maintenance of Hanwha Robotics website

2) When outsourcing personal information, Hanwha Robotics clearly specifies matters of responsibility such as the purpose of the outsourcing, prohibition of processing personal information, technical and managerial protective measures, restrictions on re-outsourcing, management and supervision of subcontractors, and compensation for damages. Hanwha Robotics also monitors whether subcontractors handle personal information securely.
3) In the event of a change in the content of the outsourced tasks or subcontractors, Hanwha Robotics will promptly disclose such changes through this Privacy Policy.

Article 6: Retention, Use Period, and Disposal of Personal Information
1) Hanwha Robotics promptly disposes of customers’ personal information when the purpose of collection or the purpose of information provision is achieved or when a customer requests disposal.
2) However, if there is a need to retain personal information due to relevant laws and internal policies, Hanwha Robotics will retain it for a certain period.
- Retention Period under Relevant Laws (Commercial Act, Framework Act on National Taxes, Corporate Tax Act, Act on Promotion of Information and Communications Network Utilization And Information Protection, Protection of Communications Secrets Act):
A. A. Website member registration and management: Until withdrawal from the website
The exception occurs until the end of the reason in the following cases:
a) Ongoing investigations or inquiries related to violations of relevant laws
b) Settlement of remaining rights and obligations related to website use
B. Supply of goods or services: Until completion of the supply and payment settlement
The exception occurs until the end of the reason in the following cases:
a) Records related to the transactions, such as marks, advertisements, and contents of the contracts and execution followed by the ‘Act on the Consumer Protection in Electronic Commerce’
- Records of marks and advertisements: 6 months
- Records of contracts, subscription withdrawals, payments, supply of goods, etc.: 5 years
- Records related to consumer complaints or dispute resolution: 3 years
b) Telecommunications data confirmation materials under Article 41 of the ‘Protection of Communications Secrets Act’:
- Subscriber’s telecommunication date and time, start/end time, counterparty’s subscriber number, usage frequency, location tracking data of the transmitting base station: 1 year
- Computer communication, internet log records, connection location tracking data: 3 months
c) Retention of authentication information under Article 29 of the ‘Act on Promotion of Information and Communication Network Utilization and Information Protection’:
- 6 months after the conclusion of the information posting on the bulletin board
3) Disposal Procedure and Method:
- Hanwha Robotics promptly disposes of personal information when the retention period has expired, the processing purpose has been achieved, or the information becomes unnecessary.
- If the retention period for personal information, for which consent was obtained from customers, has expired, or the processing purpose has been fulfilled, but it is necessary to continue retention according to other applicable laws, Hanwha Robotics will either transfer such personal information to a separate database (DB) or store it in an alternative location for further retention.
- Hanwha Robotics ensures that electronically recorded and stored personal information is irreversibly destroyed to prevent reproduction, while personal information recorded and stored on paper documents is shredded or incinerated for disposal.

Article 7: Rights and Obligations of Users and Legal Representatives, and Their Exercise Methods
1) Customers have the right to access, correct, delete, request processing suspension, and withdraw consent for their personal information at any time. If customers wish to exercise their rights, they can contact the relevant department through written communication, phone, or email, and Hanwha Robotics will promptly take necessary actions after confirming the request.
- Contact information for personal information access request submission and processing department

Person in charge	Position	Contact
Byeong-Chan Jeong	CEO	031-8016-5101

2) The rights mentioned in the first paragraph can be exercised through a legal representative or an assigned person, and in such cases, a power of attorney according to the format specified in Annex 11 of the ‘Enforcement Rule of the Personal Information Protection Act’ must be submitted.
3) If a customer requests correction of personal information errors, Hanwha Robotics will not use or provide the information until the correction is completed. Additionally, if incorrect personal information has already been provided to a third party, Hanwha Robotics will promptly notify the third party of the correction results to ensure proper adjustments.
4) Hanwha Robotics processes the personal information requested for deletion by customers within the legal retention and usage period, as specified by other applicable laws, and ensures it cannot be accessed or used for other purposes.
5) Customers are encouraged to input accurate and up-to-date information to prevent unforeseen incidents. The responsibility for accidents caused by inaccurate customer-provided information lies with the customer, and membership qualifications may be revoked or penalized under relevant laws if false information or identity theft is detected.
6) Customers have the right to protect their personal information and also have the obligation to avoid infringing on others’ information. Customers should exercise caution to prevent the leakage of their personal information and refrain from damaging others’ personal information, including in posts. Failure to fulfill these responsibilities and compromising the personal information and dignity of others may result in legal penalties under relevant laws.
7) Protection of personal information for minors:
- Hanwha Robotics generally does not collect personal information from customers who are minors.
- In unavoidable circumstances where the personal information of a minor is collected for tasks related to products, prior consent from the legal representative will be obtained. The information will be promptly destroyed upon completion of the related tasks, and strict management of the personal information will be maintained during the task.

Article 8: Personal Information Protection Manager
1) Hanwha Robotics designates Personal Information Protection Managers and Responsible Personnel in each business division to protect customer’s personal information and handle complaints and inquiries related to personal information as follows:

Person in charge	Position	Contact
Byeong-Chan Jeong	CEO	031-8016-5101

2) For reporting or consulting on other personal information infringements, please contact the following organizations:
- Personal Information Dispute Mediation Committee (https://www.kopico.go.kr/1833-6972)
- Personal Information Infringement Report Center (https://privacy.kisa.or.kr/118)
- Information Protection Mark Certification Committee (www.eprivacy.or.kr/02-550-9532~4)
- Cyber Crime Investigation Center, Supreme Prosecutors’ Office (https://spo.go.kr/02-3480-2190)
- Electronic Cyber Crime Report & Management System (https://ecrm.cyber.go.kr/182)

Article 9: Security Measures for Personal Information Protection
Hanwha Robotics takes various technical, managerial, and physical measures to ensure the security of customer’s personal information, preventing loss, theft, leakage, alteration, or damage as follows:
1) Hanwha Robotics securely stores and manages important personal information via encryption.
2) Measures against hacking
- Hanwha Robotics endeavors to prevent the leakage or damage of customers’ personal information due to hacking or computer viruses.
- Regular data backups are performed to prepare for personal information damage, and the latest antivirus programs are used to prevent leakage or damage to customers’ personal information or data. Encryption communication is employed to securely transmit personal information over the network.
- Intrusion prevention systems are utilized to control unauthorized access from external sources. Efforts are made to implement all possible technological measures to enhance system security.
3) Minimization and education of handling personnel
- Handling of personal information is limited to designated personnel, who are assigned separate passwords, and regularly updated. Frequent education for personnel is conducted to ensure the secure management of personal information.
- Handovers of duties related to personal information are conducted under secure conditions, and responsibility for personal information incidents is clarified after entry and exit from the company.
- Special protection areas, such as computer rooms and data storage rooms, are established with strict access controls.
4) Operation of a dedicated personal information protection organization
- Through an internal dedicated personal information protection organization, Hanwha Robotics monitors compliance with personal information protection measures and the adherence of personnel. Immediate corrective action is taken upon the discovery of issues. However, Hanwha Robotics does not hold responsibility for the problems arising from the individual’s carelessness or internet-related issues leading to the leakage of personal information.

Article 10: Installation and Operation of Automatic Collection Devices for Personal Information
1) Hanwha Robotics operates ‘cookies’ and other devices that store and retrieve information on customers regularly. Cookies refer to very small text files sent by the server operating Hanwha Robotics’ website to the customer’s browser, which is then stored on the customer’s computer hard drive. Hanwha Robotics uses cookies for the following purposes:
- Purposes of using cookies:
Analysis of the frequency of visits and the time of visit for members and non-members. Understanding the preferences and areas of interest of users, and tracking user behavior.Targeted marketing and providing personalized services based on the recognition of visit frequency.
2) Customers have the option to control the installation of cookies. Therefore, customers can choose to allow all cookies, receive confirmation for each cookie installation, or reject the storage of all cookies by configuring options in their web browsers. However, if a customer refuses to install cookies, it may cause difficulties in providing services.
- Method to refuse cookie settings (Example for Internet Explorer):
Go to ‘Tools’ > ‘Internet Options’ > ‘Privacy’ tab.
Use the ‘Settings’ option, and raise the privacy level to ‘Block all cookies.’

Article 11: Notification of Changes to the Privacy Policy
1) This privacy policy was established on October 4, 2023. In the event of additions, deletions, or modifications to the content due to changes in laws and regulations, government policies, internal policies of Hanwha Robotics, or changes in security technology, we will notify users of the changes including the reasons at least 7 days before the changes through our website. However, in cases where there are significant changes such as providing personal information to third parties or changes in the purpose of collection and use, and retention period, we will obtain the consent of the customers.
2) You can refer to the previous privacy policy through the following sources.

This Privacy Policy is effective as of October 4, 2023.